TechSeven Partners has spent the last 6 years working extensively in the medical IT arena, predominately in the area of Dental IT, but more recently expanding into general Medical IT support. During that time, we have been able to narrow our focus as a team and design efficient solutions that satisfy the stringent regulations the medical world operates under. If you are the owner or manager of a Medical office then take a moment to read this post, refresh your perspective, and ensure your IT solutions are working for you.
What YOUR Medical Office Needs
As TechSeven kicks off 2016, like any new year, we are always looking for ways to get better as a company. As you start your new year and do the same, make sure to evaluate your IT infrastructure with a keen eye. Here are a few key areas to consider:
Make sure to cover all your bases here. Servers, email, and computer workstations are all vitally important. The world of “Big Data” has started to envelop medical offices, requiring the implementation of new technology processes that effects how patient history is stored and accessed. Going through those big changes can be scary, but that’s where having a strong managed IT partner can alleviate some of the burden. Use your IT partner to give you confidence that your office will keep running smoothly and maintain compliance to the strict regulations that HIPPA and HITECH put on the medical industry. Don’t leave any stone unturned as you evaluate your current data security solution-it is vital to your business.
Ask yourself some simple questions, such as, “Is my team running into any common ‘snags’ that make work unnecessarily more difficult?”. As humans we tend to work with what we have and make the best of it. Your coworkers might be very good at using a poor technology system, but often times your team is losing productivity without realizing it. A great way to find these ‘snags’ is to have someone different operate a system that is outside their normal job scope. Watch how they interact with the software/hardware. Does what seems intuitive to you, make sense to them? It is great to have employees who are cross-functional in their jobs, so don’t let complicated technology keep that from happening. Make sure that your tech is working for you and not against you!
Hardware and Software Integrations
Closely related to efficiency, we want to make sure all of your technology is speaking to each other seamlessly. Our team has a lot of experience integrating medical equipment with software, and we love making them purr! Take some time to look at the relationship between your hardware and software and make sure there’s no conflict between them.
Technology isn’t just for your team of coworkers and employees, it also affects the experience that patients have in your office. Client satisfaction first and foremost will come from the quality of care that they receive from your administrative staff, nurses, and doctors, but make sure not to downplay the impact that client-facing office technology has on their experience. How is your waiting room technology? Do you have guest WiFi available? Is it reliable? Are the audio/visual needs and trends of the waiting-patient being fulfilled? These are some great questions to ask as you evaluate your IT needs for 2016!
Call for HELP
We hope that some of the topics posed in this article help you think about your Medical IT needs a little differently at the start of this new year. With those questions and needs in mind, we want to encourage you to reach out to your local managed IT company to help you through the process of evaluating these different areas of your technology. At TechSeven we love partnering with medical offices and providing you with that local feel. Let us speak tech, so that you don’t have to!
Call us 803-327-6434 today and learn more about what TechSeven offers for Medical IT Support!