Published On: May 14, 20262.6 min read

The Client

The Center for Oral and Maxillofacial Surgery has been caring for patients across Rock Hill, Fort Mill, and Lancaster, South Carolina for years. Specialized surgical care moves fast, and the practice has built its reputation on being reliable, responsive, and trustworthy for every patient that walks through the door.

Cybersecurity Incident Overview

It looked like a normal email. The malicious file inside executed on two office workstations at The Center for Oral and Maxillofacial Surgery, creating an immediate threat to patient information, internal communications, and the daily operations the practice depends on to keep patients cared for.

Rapid Response, Containment, and Recovery

Because the practice already had managed cybersecurity monitoring and response services in place through TechSeven Partners, suspicious activity was identified and escalated within minutes of the malicious executable file being launched. TechSeven’s security monitoring detected abnormal behavior associated with the file and immediately alerted technicians for investigation and response.

“TechSeven helps with our day-to-day IT issues and provides peace of mind knowing they will catch serious threats so we can focus on patient care.”

– The Center for Oral and Maxillofacial Surgery

Key Response Actions Included:

  • Rapid escalation from TechSeven’s security operations monitoring team to local technicians for on-site investigation and containment
  • Immediate isolation of the affected workstations before the threat could spread beyond the compromised endpoints
  • Protection of network, email, and production systems from further impact
  • Continued access to critical business and patient systems throughout remediation and recovery
  • Employee education focused on email awareness and cybersecurity best practices
  • Enhanced automated containment processes to improve future response times

Following containment of the incident, TechSeven completed remediation efforts on the affected systems, restored the impacted workstations, and reinforced employee cybersecurity awareness and email handling best practices.

Results

The threat was identified and contained quickly,  and because of that, The Center for Oral and Maxillofacial Surgery was able to maintain normal operations throughout the incident without disrupting patient care across its locations.

Results included:

  • Continued patient care and daily operations during remediation and recovery
  • Protection of patient information, network infrastructure, and critical business systems
  • Prevention of lateral threat movement beyond the affected endpoints
  • No impact to servers, databases, or core production systems
  • Timely restoration of the affected workstations back into production
  • Increased employee awareness around email security and cybersecurity best practices
  • Implementation of an automated isolation process to contain similar threats faster in the future
  • Greater confidence in the practice’s ability to respond quickly to potential cybersecurity threats

Conclusion

Cybersecurity incidents can affect organizations of any size, especially in healthcare environments where operational continuity and patient trust are critical. For The Center for Oral and Maxillofacial Surgery, having proactive monitoring, responsive support, and an established cybersecurity process in place helped minimize disruption and protect critical systems during a real-world security event.

Through its long-term partnership with TechSeven Partners, the practice continues to maintain reliable technology operations, support patient care across multiple locations, and approach cybersecurity with greater confidence and preparedness.

Ready to experience the TechSeven difference? Contact us today to see how we can support your business growth with safe, strategic IT services.

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