Tech Help Center and FAQ

Our goal is to help clients get back to business. If you have submitted a ticket, we are on it and will reach out soon, but while you wait, we’ve put together some answers to commonly-asked questions and other helpful information.

Frequently Asked Questions

Press the “Print Screen” (Prt Sc) key on your keyboard. This will capture an image of your entire screen and copy it to the clipboard. The dimensions of the image will be the same as that of your desktop resolution.

The Print screen button in your system can be labeled either as “PrtScn”, “Prnt Scrn” or “Print Scr”. On most desktop keyboards, the button is usually found between F12 and Scroll Lock. On laptop keyboards, you may have to press the Fn or “Function” key to access “Print Screen”. [1]   

2. Paste and save the screenshot. Once you have made the screenshot, you will need to paste it to an editor in order to see it. The most common way to paste it is into a Paint file. This will allow you to save it as an image file(bitmap) that can be transferred to others.

*Note that you will not receive any confirmation that the screenshot has been taken.

printscreen

  • Open Paint from the Accessories section in your Start menu. With a new blank canvas open, press Ctrl + V to paste the image onto the canvas. You can also open the Edit menu and select Paste, or right-click on the canvas and select Paste.
  • Click File, then Save to set the name and file type of the image. The most common file types are JPG and PNG. The recommended format for screenshots is PNG, due to the high quality and small file size. 

*You can also paste the screenshot into other programs, such as Word or into the body of an email. Simply open the program that you want to paste the image into and press Ctrl + V

PrintScreen

If you have recently updated to Windows 10 you will notice a new feature on your tool bar named, Cortana. If you type a document name in the box located at the bottom left hand corner of your desktop, Cortana will automatically locate it for you. You can also search the web from the same box. Reference the pic below for the location and setting preferences of Cortana.

cortinaimage

  1. Right-click with your mouse on the toolbar at the bottom of your screen.
  2. Select “Task Manager” and left click on the “frozen” application.
  3. Select “End Task”

This should shut down the “frozen” application and allow you to restart it if necessary. If not, click here to submit a ticket and have a TechSeven Rep call you today!

First, check and make sure the power cord is plugged in properly and the surge protector is on.
If this does not remedy the issue, try the following:

1. Unplug the power cord from the computer.
2. Press and hold down the power button on the computer for 10 seconds.
3. Plug the power cord back in.
4. Wait 10 seconds.
5. Turn on the computer normally.

Still not working? Give us a call at 803-327-6434.

As a TechSeven Managed IT Service plan client, we provide you and your team access to your business computers from anywhere in the world with any device with an internet connection. So many of you have found this to be helpful after business hours, on weekends, or when traveling.

If this is your first time logging in, follow the prompts on the attached detailed instruction sheet to help you through the steps. Our team is available if you need further assistance.

Instructions for Remote Access

When you partner with T7 for your managed services, we put systems in place that are working on your computers and servers well into the night ensuring your technology is safe, functional, and up-to-date.
Here are just a few things that are happening to your systems after your office closes:
-Scans are completed to provide Health Reports for your Network
-Windows Updates
-Anti-Virus Scans
-Anti-Malware Scans
-Notifications sent to your tech team when critical issues arise such as: Hard drive failure, Prolonged Power Outages,

 

Here is the recommended way to leave your computers upon closing:

  1. Close out of all software and bring your system “to the desktop”
  2. Lock your system (this is required for HIPPA Compliance and for the security of your system)

By taking these steps, your system is left in a state where critical applications and security can take place.

If your computer seems sluggish, you may have contracted malware. If you are a Managed IT Services client with T7, we provide software (Malwarebytes Corporate) that performs periodic scans for malware.

If you feel like you have contracted malware in-between scheduled scans, you can run a manual scan to check for and quarantine any malicious software that may be affecting your system.

Here’s how:

-Look for the Malwarebytes icon in your taskbar at the bottom of your screen malwarebytes_icon

-Double-click  the icon

-Select “Perform Quick Scan” and click “Scan”

-This scan may take several minutes. It will quarantine any malicious software.

-If any malware is detected and quarantined, then restart your computer.

 

 

Files converted to a PDF are easily compatible, compressed for smaller file size, and more secure and protected. Check out our latest tip to understand how to convert them. Click here for instructions

1. Click on the Voltage icon on the bottom right of your tool barvoltage logo.

2.   A window will launch and you will see a list of emails that are encrypted. On the right of the displayed email you will either see “need key” or it will display the days remaining until a download is necessary.

3. If it says “need key”, go to the bottom of the window and click “download keys”.

4. You will then be prompted to go to an external website where you will enter the password of your encryption email.

5. If you forget your encryption password you can reset your password on the same page where you enter it.

6. Once you’ve entered the password, your key will be successfully downloaded.

What is a Data Center?

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CHECK OUT THIS CRAZY VIDEO STARRING OUR TEAM, A FEW CLIENTS, AND GREAT ACTORS!

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