CUSTOMER

SUCCESS STORY

WHY TECHSEVEN REMAINS THE TRUSTED IT PARTNER — EVEN AFTER A CHEAPER OPTION FAILED TO DELIVER

Carolina Periodontics & Endodontics is a busy dental specialty practice focused on delivering high-quality care while ensuring patient information stays secure and operations run smoothly.

INTRODUCTION

CHALLENGE

Initially, Carolina Periodontics & Endodontics partnered with TechSeven for their managed IT services and were highly satisfied with the level of service and professionalism. However, seeking to cut costs, they made the decision to switch to a different IT provider that offered a lower monthly rate.

What seemed like a financially sound decision soon turned into a frustrating experience. The “cheaper” IT company frequently required the dental team to troubleshoot issues over the phone themselves — a task that diverted attention away from patient care and created operational inefficiencies.

The tipping point came when the staff found themselves consistently spending time on IT problems rather than focusing on their core duties. The hidden costs — staff time, stress, and interrupted patient care — outweighed any savings on the monthly IT bill.

Recognizing the true value of reliable support, the practice returned to TechSeven.

“We had TechSeven as our computer support and were very happy with their services, however we changed to another company because they had a “cheaper” rate. We quickly realized that it was costing us more because the other company would have us on the phone trying to fix the issue with them telling us what to do. It was very frustrating because we were paying our staff to try to fix the issue, as well as taking time away from our patients and our other duties.” Lori at Carolina Periodontics and Endodontics

STRATEGY AND IMPLEMENTATION

STRATEGIC APPROACH

After Carolina Periodontics & Endodontics returned to TechSeven, the primary objective was to rebuild trust and create a seamless IT environment that would allow their team to focus on patient care—not technology troubleshooting. TechSeven implemented a strategy centered on:

  • Proactive IT Management: Prevent issues before they impact operations

  • Human-Centered Support: Provide patient, jargon-free assistance for all staff levels

  • Security-First Approach: Strengthen HIPAA compliance and data protection

  • Transparent Value: Eliminate hidden costs associated with staff-led troubleshooting

IMPLEMENTATION

To reestablish stability and strategically align IT with the company’s business goals, TechSeven Partners executed a seamless re-onboarding process and a thorough system audit. Key actions included:

    • Enhancing backups, cybersecurity, and HIPAA compliance to protect patient data

    • Delivering fast, reliable support to minimize downtime and improve staff productivity

    • Implementing proactive monitoring to prevent disruptions before they impact operations

    • Aligning IT strategy with the practice’s business goals—ensuring that every technology decision actively supports business development and long-term growth
We have now been back with TechSeven for several years and they are so worth their fee. We never have to be concerned about anything computer related or security related. I feel confident that we have state-of-the-art security in order to prevent a breach of patient information. TechSeven truly lives up to their tagline! “We Speak Tech, So You Don’t Have to!” – Carolina Periodontics and Endodontics

RESULTS

Since returning to TechSeven, Carolina Periodontics & Endodontics has experienced:

  • Significant time savings for staff

  • Increased productivity and patient focus

  • Confidence in data security and compliance

  • Peace of mind knowing IT is always handled professionally

CONCLUSION

This case serves as a powerful reminder that cheaper isn’t always better — especially when it comes to something as critical as IT support in a healthcare environment.

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